Devon Council Case Study

Successful pilot 'supporting people with Learning Disabilities using Virtual Learning Disability Provider'


Saving per annum


Weeks to embed


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Successful pilot supporting people with Learning Disabilities using technology App ‘AutonoMe’

Devon County Council partnered with AutonoMe to conduct a pilot to discover if, and how, video content on mobile devices could improve how people with Learning Disabilities can be supported to maximise their independence


Local Authorities are responsible for ensuring their learning disabilities population receives the support they need to maximise their independence and live their lives as fully as possible.  However, Local Authorities often find it difficult to access clear evidence which identifies how well an individual is managing a range of daily living activities; making informed assessments difficult in this area. This can lead to planning for too many or too few hours of support. Too little support can risk a person’s physical and mental health; too much can deskill a person and reduce their independence.

With the Authority adopting a strength-based approach to care and support planning, the Council was keen to provide support for activities such as cooking, cleaning, maintaining personal hygiene and being safe in a way that developed and built upon each individual’s own abilities. 

Devon County Council commissioned a pilot with AutonoMe with the aim of providing some of this support through the service users own smart device. Furthermore, Devon wanted to explore how they could better understand their support requirements by gathering and evaluating the data obtained through the AutonoMe App.


AutonoMe is a virtual support provider designed to improve the lives of people with learning disabilities. AutonoMe enables people with learning disabilities to increase their independence through instructional videos which provide step-by-step instructions covering a range of independent living skills within the home. AutonoMe measures and provides real-time data on service users’ independence, so Local Authorities are able to make evidence-based decisions on the support needs and achievable outcomes of their learning disability population.

With AutonoMe, Local Authorities get feedback directly from service users on their independence; enabling commissioners to purchase the right support in the right areas.  Rather than having to wait until a review or a problem before becoming aware of a person’s changing support needs; AutonoMe enables Local Authorities to see in real- time quantitative evidence of their service users’ needs and abilities.


Overall outcomes showed improved independence, a better understanding of service user support requirements and improved provider efficiency. One service user within the year-long pilot showed the following outcomes:

  • It took 6 weeks to work alongside her support worker to embed AutonoMe into her daily routines.
  • There was a reduction of 2 hours per week in her 1:1 support hours after the support package was reviewed at year end resulting in ongoing savings of circa £1800 per annum.
  • A strong partnership approach developed between AutonoMe and the support provider that maintained a positive impact on the service user’s progress throughout.
  • Towards the end of 12 months, operational managers and Social Workers started using data from AutonoMe to regularly measure internal KPI’s

 The learning from the pilot of 15 service users led to further developments and improvements in the AutonoMe App.

Since the success of this pilot, Devon Council has expanded this partnership to 200 service users over the next 3 years.

Helping your services

Get in touch with our Business Development team and see how we could help provide clear evidence so you can make informed assessments.